Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Every piece is thoroughly inspected and is in perfect condition when it is packed and posted.
THERE IS NO EXCHANGE FOR CHANGE OF MIND. Please choose carefully. If you would like to see other angles of an item please request more photos.
Custom made pieces cannot be returned. Deposit is non-refundable for cancelled orders.
Australian Health Regulations do not permit the return of worn headwear.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
NO REFUND is available for CHANGE OF MIND.
Refunds will only be given on items that are genuinely faulty upon receiving.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us firstname.lastname@example.org